As a partner (and employee) of our marketing agency, our New York State team attending this training presented by Herman. Portions directly required by New York state were clearly called out as such. Herman was personable and provided very direct answers without coming across as “pushy”. Admittedly, this can be a very delicate subject. However, there was open discussion in our group which consisted of people from more than 1 business and Herman provided training and facilitated the discussion in a very professional manner. We all departed after asking follow up questions. I highly recommend contacting Herman for this training.